Candle Creations
Q: What are your candles made of?
A: Our jar candles are made from a natural soy wax blend which includes other vegetable waxes, food grade paraffin, and proprietary ingredients. Our fragrances are infused with high quality natural essential oils. Both of which are healthy and 100% cruelty free!
Q: Are your candles eco-friendly?
A: Yes! Our candles are mostly natural soy wax which is non-toxic and a renewable resource. They burn nice and clean with very little soot.
Q: Are your products phthalate free?
A: The majority of our candles are phthalate free and it's specified in the items. The few that are not do not say *phthalate free*.
Q: What are the candle burn times?
A: Our jars burn for approximately 40 hours. Remember, it is advised to only burn candles 3-4 hours at a time and never leave unsupervised.
Q: Do your candles cause soot?
A: No. While our non-toxic, soy blend wax, our formula and candle making procedures cause minimal to no soot. It is advised that before each new burn, the wick be trimmed down to 1/8". As the candle starts to get low, towards the end, there may be slight soot. No worries, it is natural. Also, please note not to burn the candle more than 3-4 hours but make sure there is a full melt pool. Burning more than the recommended time will cause soot not to mention weaken the glass.
Q: Do you use any additives in your products?
A: Occasionally we may use mica, dyes or glitter. But all are non-toxic and eco-friendly!
Q: How long after an order should I receive my candles?
A: To ensure our customers get the best quality products, all of our candles are made to order and are hand-poured in small batches. Which means everything we do, we do ourselves, no fancy machines or factories. Because of this, turnaround times may vary depending on the size of the order and time of year. For most orders, please allow up to 1-3 weeks for delivery. During our busiest time, the turn around time could be more. For larger/bulk/wholesale orders please allow up to 3-4 weeks.
Q: Do you do wholesale orders?
A: Absolutely! We do have a minimum requirement and a 50% deposit for bulk/wholesale orders. Please email us at thesanctuarycandleco@gmail.com
Palm wax candles
Q: What are your skull and crescent moon candles made from?
A: They are made of Palm Wax which comes from palm trees. Our vendor gets their supplies from a sustainable source and private plantation which helps reduce carbon and doesn't contribute to deforestation. It's non-toxic and eco-friendly!
Q: Why does this wax look different than soy?
A: Palm wax, when it cools, forms very unique crystallization or feather patterns. Similar to snowflakes forming or when ice forms on water. The patterns will always vary and be different, which make these candles stunning and one of a kind!
Shipping
Q: How are the candles shipped?
A: Our candles are shipped via priority mail and the price is based on the zone in which you live, size and weight of the order. We ship from New York so the closer to New York you are, the cheaper the shipment will be.
Q: What if an item is lost/stolen/damaged?
A: Please keep in mind, that once the items leave us, they are no longer our responsibility. We have no control over how the mail carrier handles your package. We do everything we can to ensure your items are packaged securely. So, if by any chance, they arrive damaged, it's completely out of our hands.
With all orders, you will receive tracking information. If you do not receive your items within the allotted shipping time, chances are, it's lost in transit. If all your shipping information is correct, take your tracking number to the local post office and see if they may have the package, for whatever reason.
If you've opted for the "Route" insurance at checkout, then you will be able to file a claim for all stolen/missing packages, also including any damaged items as well. To file a claim, https://claims.route.com/
